These rates are applied to cross border transactions within the EEA (where the merchant’s acquiring bank is based outside of the UK but within the EEA). The below table provides a comparison of the currency exchange rates using our prepaid MasterCard to the European Central Bank (ECB) reference rates for countries within the European Economic Area (EEA). What are the exchange rates when using my card abroad? You will need to contact your card provider to discuss this. We will investigate any unauthorised transactions and file dispute claims to attempt to retrieve funds where possible. You must report any unauthorised usage of your card to the police. You will not be charged for a new card and your remaining balance will remain on the account. We will need to cancel and replace your card for security reasons. If you see a transaction that you do not recognise, you should call 03 straight away. What do I do if there is a transaction I do not recognise? Any transactions made before the card is reported lost or stolen or made via contactless will be charged to your account. As soon as this is done, your card will be immediately blocked, protecting you from unauthorised usage. In the event of loss or theft of the card, you are responsible for reporting this as soon as possible by calling 03 and selecting the Lost & Stolen option. How do I report my card lost, stolen or damaged?
You can opt to have contactless turned off by contacting the organisation that issued your card. For transactions over £45 you will be asked to enter your four-digit PIN. For extra security, you will periodically be asked to enter your four-digit PIN for contactless transactions. Yes, your new card allows you to make contactless transactions up to the value of £45. It’s important to keep your personal data accurate up to date, to do this you would need to contact your card provider (for example your local council)Ĭan I use my card to make contactless payments? How can I change my phone number, address, or other personal data? Please refer to the website to see our privacy policy. We safeguard your information in accordance with Data Protection 2018. How is my personal information and privacy protected? These searches will not impact upon your credit record. We will not carry out a credit check however, we will carry out checks to verify your identity and address. Will you carry out a credit check when I apply for a card? If for any reason a transaction is processed that exceeds your available funds, we may block your card, and your card provider or you may have to repay the amount owing immediately, depending on your agreement.Ĭan I get my funds back if I want to cancel the card or no longer need it?įunds on your card will be returned to your card provider. Your card will be declined if there are not enough funds on the card for the purchase you are attempting. Your card is a prepaid card, which means that you can only spend available funds on the card. Other fees may apply as agreed with your card provider.
No, there is no charge for the issue of this card.
Whay i cannot pay my at and t prepaid full#
Please refer to your card provider for full details. You can use your card to pay for petrol by taking it to the cashier. Your card cannot be used at self-service petrol pumps. Your card may be restricted at pubs, nightclubs and off- licences, as well as for betting and gambling (including lottery tickets and casinos), dating and escort services, massage parlours and health spas, pawn shops and tobacco stores. You may be restricted from using your card for some purchases as agreed with your card provider. Cashback is not permitted.Īre there any restrictions on where I can use my card? You can withdraw up to £250 per day from an ATM displaying the MasterCard Acceptance Mark, providing that this has been permitted by your card provider (e.g. The card can be used to pay for goods and services, up to the value that is loaded onto it, you may use the prepaid card at any location in the world that displays the Mastercard® acceptance mark, excluding limited acceptance Merchants EU/EEA that do not accept prepaid cards.Ĭan I use my card to withdraw cash at an ATM for cashback? A prepaid card is a preloaded payment card, which is provided to you by your card provider.
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